Watch Your Order
Provide your order ID and email to get live shipping updates. Your unique order ID can be found in the confirmation message sent to your inbox.
Order ID (e.g. #VL12345678)
Email Address
Need Direct Aid
Our friendly team is here Mon–Fri, 9am–5pm EST. Please reach out via our web form or email for any questions regarding your package.
Helpful Common Questions
What is the delivery time
Orders usually arrive in 3-5 business days. You will get an email with a tracking link as soon as your items are on their way to your home.
Are assembly instructions included
Every Velric Home item includes a clear instruction manual. You can also download digital guides on any product page.
Your Privacy
We value your security. Your personal information is protected with industry-leading standards to keep your data safe.
Hassle-Free Returns
We want you to enjoy your new space. If you are not satisfied, we accept returns within 30 days of the delivery date.
1. Open a new request via our Tracking Portal.
2. Print the label and mail your items back.
3. Get your refund within 5 days of arrival.
Help & Tracking
Simply input your order details below to see where your shipment is or to get help from our expert staff.
support@velrichome.com
Mon - Fri: 9am - 6pm EST